Contact Us

Connect with Kaiyun: Your Partner in Sports

Have a question, a collaboration idea, or just want to say hello? We're eager to hear from you! Our dedicated team is ready to assist with any inquiries and explore how we can achieve greatness together.

Our Headquarters

No. 922 Tianfu Avenue, High-tech Zone, Chengdu City
No. 922 Tianfu Avenue, High-tech Zone, Chengdu City
United States

Phone

+86 +86 186 4162 3282

+86 186 4162 3282

Business Hours

Monday - Saturday: 9:00 AM - 7:00 PM

Sunday: Closed

Public Holidays: Please check official announcements

FAQ

Explore our FAQ to find answers to common questions about kaiyun Sports Equipment Manufacturing Co., Ltd. and discover how we empower your sports ventures with cutting-edge solutions.

How long does custom equipment take?

The timeline for custom equipment projects varies based on specific requirements. Standard gear customization typically takes 2-4 weeks, while more complex initiatives might require 2-6 months. We'll provide a clear project schedule after a detailed discussion.

Are there ongoing maintenance fees post-project?

Yes, we offer comprehensive maintenance and upgrade services for your equipment. This includes regular performance checks, functional optimizations, and necessary component replacements. Costs are determined by your specific equipment model and service needs.

Can I request modifications during production?

Absolutely! We welcome revisions throughout the production process to ensure the final product perfectly aligns with your vision. We maintain close communication with you at each stage for phased confirmations.

What is the payment process?

Our payment structure is staged: 30% upfront, 40% upon reaching the mid-production milestone, and the remaining 30% after project completion and acceptance. Bank transfers are accepted.

Will I receive technical documentation?

Yes, upon full payment, all intellectual property rights for the products will be transferred to you. We also provide detailed technical documentation and operational training as needed.

Do you serve clients outside your region?

We proudly serve clients nationwide and globally. Communication channels include video conferences, email, and instant messaging. For major collaborations, our team can also conduct on-site visits.